Standard Entry Requirements: To enter Honduras, you must present a U.S. passport with at least three months of validity. U.S. and Canadian citizens do not need a visa; however, you must provide evidence of return or onward travel. For other nationalities, it is your responsibility to ensure your visa requirements. No refunds will be awarded for customers denied access for lack of a proper visa.

Special Requirements for Minors: Under Honduran law, children under age 21 traveling unaccompanied or with only one parent must have written, notarized permission to travel from the non-traveling parent(s). If a permission letter is notarized in the United States, the letter should be apostilled by the U.S. state registrar where the notary is registered. Honduran immigration authorities may also accept permission letters notarized at a Honduran embassy or consulate in the United States. If there is no second parent with legal custody of the child (e.g., the second parent is deceased, one parent has sole custody, etc.), travelers can provide copies of the relevant paperwork such as a court decision, birth certificate naming only one parent, death certificate, etc.

Customs Declaration Form: All travelers entering and exiting Honduras are required to complete a customs declaration form. Only one Form per family is needed. We recommend completing this Form digitally before you leave home. Be sure to bring a copy of this Form to avoid delays during customs inspection. The link to the Form is: https://sisglobal.aduanas.gob.hn/Pech/#/plataforma/otra_gestiones/formularioDJRV.

Planning Your International Flights: There are direct flights into Roatan from Miami, Atlanta, and Houston, all subject to change. Please make sure you book incoming flights arriving in Roatan no later than 2:00 p.m. Likewise, your connecting flights out of Roatan should not be booked any earlier than a noon departure.

Getting to Guanaja: Most of our guests arrive in Guanaja via ferry from Roatan. However, charter plane options are available for up to 3 people on a private single-engine plane or, for groups, charters on a CM Airlines twin-engine turboprop. Our Staff will work with you or your travel planner to arrange your ferry or flight. Click here for additional information on transfer options.

Update Your Credit Card Company: To avoid charges being declined, please advise your Visa or MasterCard credit card company that you will be in Honduras. (American Express and Discover are not accepted at the Resort.)

Currency: U.S. Dollars and Lempiras are widely accepted everywhere. There is no need to exchange Dollars for Lempiras. Small bills are encouraged, as you will generally receive a change in Lempiras. 15% sales tax is paid on purchases and services on the island, and 18% tax on alcohol.

Clark's Cay Contact Information: If you wish to leave a contact number with family, the best number is the Front desk of our sister property, Villa on Dunbar Rock, at 011 (504)-3295-0058. This number is monitored from 6:00 a.m. – 8:00 p.m.

Printed Luggage Tags: Please print and attach a Clark’s Cay luggage tag to ALL luggage, including carry-on’s (just in case!)

If Taking the Ferry: Guests are allowed up to three checked bags at 50 lbs each included in the ferry price. If you are susceptible to motion sickness, be sure to pack Bonine or Dramamine in your carry on in case the water is rough.  In most cases it will not be needed, but better safe than sorry! 

If Flying into Guanaja: Airline luggage restrictions are constantly changing. Be sure to check your airline’s website (s) for the most current information on baggage allowances and restrictions.  Space is limited on the inter-island planes as there are NO overhead compartments to stow luggage that normally qualifies as a carry-on. You will most likely be allowed one small carry-on bag. Pack one change of clothes, flip-flops, and a bathing suit in your carry-on, just in case luggage is delayed. Other “trip essentials” to carry with you should include your diving C-Card, DAN or other dive insurance card, medicine, sunglasses, or anything you consider necessary to begin enjoying your stay the moment you arrive.

Clothing: Dress at the resort is very casual, so pack whatever makes you most comfortable; shorts, t-shirts, lightweight tops, pants, skirts, or dresses. No reason to overpack as the resort offers complimentary laundry service! Water shoes and/or light hiking boots are not necessary, but nice. A windbreaker or rain slicker should be considered.

Toiletries & Sundries: We provide shampoo, conditioner, body soap, and hair dryers in the bathrooms. Towels (including beach towels) and all linens are provided. We request that you pack only reef-safe, biodegradable SPF sunscreen.

Bug Spray: Due to our island location and rocky shoreline, we are generally not bothered by mosquitoes and sand fleas to the extent mainland locations are. However, you will likely want to visit mainland Guanaja or other cays during your stay, so we still recommend you pack insect repellents such as OFF or Cutter. Also, consider packing Hydrocortisone cream or other anti-itch cream and Benadryl Tablets.

Gadgets: The electric plugs in your room are the standard US 110 V plugs. European visitors will need to bring their adaptors. Don't forget the camera! Binoculars and a flashlight are always a good idea. Divers might also consider bringing an underwater magnifying glass for a closer look at all of our macro life and any macro lenses needed for underwater cameras! 

Sun Protection: Be sure to pack a hat, sunglasses, and plenty of sunscreen. Sun shirts are nice to have as well.

Batteries: Most batteries are difficult to obtain on Guanaja. Please bring your own spare batteries with you and remember to pack any spare lithium-ion batteries and lithium metal batteries in your carry-on baggage.

Dive Gear Rental: If you opt not to bring your own gear, we have well-maintained rental BCD’s in a variety of sizes as well as new regulators with computers, full-foot fins, masks, and snorkels. We also have wetsuits, but in limited quantity, so you may wish to consider bringing your own. Be sure to tell us in advance of any dive gear rental requirements on the Guest Questionnaire.

Restrictions: You may bring items that are for your personal use including up to 2 liters of alcohol without paying import duties assuming the items are appropriate for your trip. The items may not be for commercial use such as goods for resale. Scuba divers should not bring spear guns. They are prohibited on the Bay Islands and will be held at the airport until you leave the country.

Supporting Our Pack for a Purpose Efforts: Should you find when packing for your trip that you have a few pounds/kilos of space in your suitcase, please consider bringing a contribution to the Pack for a Purpose project we support.  In doing so, you'll make a priceless impact on the lives of our local children and families. If you opt to bring a sizable donation, we highly recommend placing it in a separate piece of luggage bearing a tag, labeling it as Pack for a Purpose. In this way, should you fly into Guanaja, the Airline will know to prioritize guest baggage over the Pack for a Purpose baggage, which can be delivered later. Knowing that the luggage is for Pack for a Purpose and the local community's benefit may also prevent the Airline from imposing any overweight charges. For more information on how you can help and a list of supplies needed, please visit https://www.clarkscay.com/pack-for-a-purpose/

Arriving at Roatan Airport: When arriving at the airport in Roatan, you will go through customs and approach the baggage area. One of the baggage handlers, generally a man named Oliver (or his alternate if Oliver is off duty), will be looking for Clark's Cay Luggage tags, so be sure they are visible on your bags. He/they will help you with your luggage and get you checked into your onward flight if you are flying to Guanaja or assist you in finding your transfer company if you are taking a boat transfer to Guanaja. Guests can feel comfortable utilizing their trustworthy services, and tipping them will be greatly appreciated.

Arriving in Guanaja: You will be greeted by Clark's Cay representatives at the airport or ferry dock, who will collect your luggage and lead you to the transfer boat. Once all luggage is accounted for, you will depart for the 15-minute boat ride to the Cay.

 Arriving at Clark's Cay: Your luggage will be delivered to your Cabaña. You will be asked to meet in the reception area inside La Casita shortly after arrival to complete your registration, followed by a short orientation and a manager's Welcome Party with snacks.

To register, you will need

• A Visa or MasterCard credit card (American Express and Discover are not)
• $10.00 in cash for the Environmental Fund
• Your C-Card, if applicable
• DAN or another insurance card, if applicable

To avoid credit card charges from being declined, please be sure you have contacted your credit card company in advance and advised them that you will be in Honduras.

 All resort purchases, including tips and gift shop items, can be charged to your room.

$10.00 in cash is needed for the annual payment to the Environmental Fund for the Protection of Guanaja Island. Proceeds go toward preserving reefs, mangroves, and general ecosystems and fund environmental education programs for Guanaja residents.

Enjoying Your Stay: Things can occasionally go wrong at all hotels and resorts. If at any point you feel something is not correct, please let us know right away. This allows us to correct the situation and enhance your enjoyment of your stay.

 Meals & Pool Bar: Breakfast begins at 7:30 for divers or later for those who plan to sleep in. Lunch is served whenever the dive boats get back for divers. Dinner is served around 6:30 – 7:00. Staff are also available to serve you at the bar throughout the day until guests have retired for the evening.

Drinking Water: There is a freshwater spring on mainland Guanaja from which the Resort obtains and purifies the tap water. A complimentary, reusable water bottle is available at check-in. Drinking water is available to you free of charge from the water cooler in the lobby/dining area and on the dive boats. You are encouraged to utilize the drinking water as some guests may be sensitive to the local tap water. Bottled water is also available at the bar for purchase. Be sure to remain well-hydrated while on holiday! Ice is available in the building housing the pool floats and extra towels.

Internet Service: We have high-speed internet service relative to Guanaja, which is available property-wide via Wi-Fi. However, as in many remote locations, service may be affected by weather conditions and the number of concurrent users. Your Wi-Fi password will be located on a sign in the reception area of La Casita.

Phone Service: Cellular service is available in most areas of Guanaja. However, text, voice, and data usage can be costly. Please check with your service provider to understand your options. You may need to turn cellular data and roaming off. In many cases, your phone will connect to the property via Wi-Fi.

Housekeeping Service: Housekeeping service is provided daily. There is a laundry basket inside your closet. Laundry service is provided free of charge three times per week.

Smoking Policy: The fire danger with our wooden structures, associated with the prevailing winds, could cause a fire to be catastrophic. Therefore, all our cabañas are non-smoking, including patios, walkways, and surrounding areas. Smoking is only allowed in the covered, designated smoking area on the north side of the bar/restaurant adjacent to the beach. A US$50.00 per incident fee will be charged for smoking in any non-smoking area.

Language:  English is the first language of all native Guanaja islanders, and Spanish is spoken second. In mainland Honduras, Spanish is the first language.

Weather/Time: Prevailing ocean breezes keep the temperature comfortable year-round. The temperature is generally in the low 80s, only occasionally getting into the high 80s during August and September. The average rainfall is 100 inches annually, which helps keep the island lush and green. Guanaja's rainy season usually begins around October and lasts until December or January. The island operates on Atlantic Standard Time, not on daylight savings time.

Legal Drinking Age: Must be 18 years old.

Security: A security guard is on duty from 7:00 p.m. to 7:00 a.m. An emergency phone is also located in the reception area inside La Casita.

Medical Emergencies: The owner of Clark's Cay & Dunbar Rock and other generous donors built a state-of-the-art hyperbaric recompression chamber housed next to the Guanaja Airport. For other medical emergencies, guests can be transported to the hospital in Roatan.

Tips/Gratuities: Clark's Cay did not include a service charge in your package rate. Tipping for good service is customary and encouraged. 10% - 20% is standard. We utilize a tip pool to ensure housekeepers, restaurant servers, bartenders, cooks, dive staff, tour guides, or anyone else who provides good service participates equitably. You can add dive and resort staff gratuities to your room charge, paid by credit card. If paying in cash, please present the money to the Manager directly. If you feel someone did an outstanding job, please mention that to the Manager, as positive feedback can increase an individual's overall compensation. We also need to know about anything or anyone whose service fell short.

Other tips to consider would be:
- $1.00 - $2.00 per bag for the Roatan baggage handlers
- 10% - 20% for the masseur if opting for a massage
- 10% - 20% for any optional tours or excursions outside operators provide.

Exit Requirements: Travelers must pay a $2.00 security fee at the Guanaja Airport before departing for Roatan. Travelers must also clear Honduran Immigration to leave the country and may be asked to complete an exit document before clearing security.